COVID-19 Delivery Update

COVID-19 Delivery Update – Important Information

We are now accepting orders across India, except in Red Zones. Chennai orders will be delivered within 2-3 days. All outstation pending & new orders will be shipped but delivery depends on local restrictions.

Covid-19 Delivery Update

Dear GheeStore Customer,

We humbly request your support!

The entire world is in the midst of an unprecedented crisis due to the COVID-19 pandemic. As a small eCommerce company, we are doing our best to supply products to all of our customers on time, but there may be delays due to logistics issues. We are also facing stock shortages due to overwhelming orders and limited labor at our production units. We sincerely apologize for any inconvenience this may cause. Please review the information below to check your delivery status.

Orders Placed on or Before 5th March (Outside of Chennai):

We are happy to inform you that all orders placed on or before 5th March have been shipped via “Delhivery” courier service. Deliveries will happen within 10-15 days in Green and Orange zones. Red zone deliveries may be delayed and will be delivered as per local regulations.

Orders Placed on or Before 20th March (Outside of Chennai):

All orders placed on or before 20th March 2020 have been packed and shipped. These orders are likely in transit or may have already been delivered. However, it is possible that some shipments are stuck at the courier warehouse due to local restrictions.

Orders Placed on or After 21st March (Outside of Chennai):

If your order was placed on or after 21st March, we ask for your patience until 14th April 2020 to know the exact shipping details and estimated delivery. Our courier partners have withdrawn services to several areas due to government-imposed restrictions. You may choose to wait for your order or request a full refund.

Orders Placed on or Before 21st March (Within Chennai Limits):

There is a high probability that your order has already been delivered, as we expedited deliveries in anticipation of the lockdown. If you haven’t received your order yet, you can expect it within 1 or 2 days.

Orders Placed on or After 22nd March (Within Chennai Limits):

Most of these orders have been delivered unless the product is out of stock. In the event of stock shortages, you can request a partial or full refund by contacting us via WhatsApp at 9790811777.

Orders Placed on or After 10th April (Within Chennai Limits):

We will deliver all pending and new orders within 2-3 days of order placement. Please note that only orders above INR 2000 are currently being accepted for free home delivery.

Message from Our Courier Partner

Ensuring Safety During COVID-19

Our courier partner has taken various actions based on the recommendations of the CDC, WHO, and other leading health organizations to ensure safety. Here are some of the steps being taken:

  • Educating team members about COVID-19 and sharing resources on maintaining a clean workplace.
  • Encouraging frequent handwashing and good hygiene practices.
  • Sanitizing delivery equipment regularly.
  • Monitoring team members’ health and requiring anyone showing flu-like symptoms to stay home.
  • Sanitizing common customer areas and frequently touched surfaces like door handles and counters every 2-4 hours.

Thinking Ahead to Ensure Continuity

Our courier partner has 47 years of experience in proactively addressing challenging situations worldwide. Their pandemic planning and business continuity measures have been activated to ensure that we can continue to provide the best possible service to our customers, even in these difficult times.

Service Updates During COVID-19

Deliveries are being made to and within affected areas as local conditions allow. However, restrictions imposed by local governments may affect shipments. We are working closely with our courier partner to minimize service disruptions and ensure timely deliveries.

For any clarifications, please feel free to contact us via WhatsApp at 9790811777 or email at cc@gheestore.in. You can also use our chat service available on the website.