You are eligible for refund in the following cases:
1. Product is lost during shipping (if it is sent by courier)
2. Product is not delivered even after 2 working days from actual delivery date selected during checkout
3. Product not in stock, out of boundary, cannot be delivered or shipped due to any other reasons
4. Product is damaged when you receive the parcel
5. You have received incorrect variety or quantity
6. Not Satisfied with our Ghee Quality – Return with minimum 90% of unused ghee within 3 days and get full refund (For up to 1KG Packs)
7. No Refund for 5 KG & 15 KG Packs for reasons other than damaged container or quality issues reported within 24 hours of delivery
If you have any other reasons to ask for refund, please call us, we would be happy to clarify you. Just making money is not our intention, we wish to keep you happy & delighted!
You are NOT eligible for refund in the following cases:
1. Shipment was returned due to incorrect address or availability of the customer / buyer. However customer can pick this up from our office within 7 days from the date of order. Any claims made after 7 days will not be entertained and the customer is not eligible for refund of money.
2. Incorrect variety or quantity placed by the customer and the product is already shipped or the order has crossed the limit of 12 hours
3. Customer refused to accept for reasons other than damage
4. Quality issues reported after 3 days of delivery
5. Consumed more than 10% of the ghee and claiming for refund