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Refund Policy
You are eligible for a refund in the following cases:
- Product is lost during shipping (if sent by courier).
- Product is not delivered even after 2 working days from the actual delivery date selected during checkout.
- Product not in stock, out of boundary, cannot be delivered, or shipped due to any other reasons.
- Product is damaged when you receive the parcel.
- You have received an incorrect variety or quantity.
- Not satisfied with our Ghee quality – Return with a minimum of 90% of unused ghee within 3 days and get a full refund (For up to 1KG Packs).
- No refund for 5 KG & 15 KG packs for reasons other than damaged container or quality issues reported within 24 hours of delivery.
If you have any other reasons to ask for a refund, please call us, we would be happy to clarify. Just making money is not our intention; we wish to keep you happy & delighted!
You are NOT eligible for a refund in the following cases:
- Shipment was returned due to incorrect address or unavailability of the customer/buyer. However, the customer can pick this up from our office within 7 days from the date of order. Any claims made after 7 days will not be entertained, and the customer is not eligible for a refund.
- Incorrect variety or quantity placed by the customer, and the product is already shipped or the order has crossed the limit of 12 hours.
- Customer refused to accept for reasons other than damage.
- Quality issues reported after 3 days of delivery.
- Consumed more than 10% of the ghee and claiming for a refund.